Shipping Policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed before 11:00 AM are shipped the same day. Orders placed after 11:00 AM will be shipped the next business day.
Once your order is confirmed, you’ll receive a confirmation email. When your order ships, you’ll get a tracking link to follow its journey.
2. Shipping Time
Delivery times vary based on your location:
- Domestic Shipping: 3–7 business days
Please note that shipping times are estimates and may vary due to factors beyond our control (such as carrier delays or customs processing).
3. Shipping Rates
Shipping charges are calculated at checkout.
We offer Free shipping if the cart order is above Rs.500 keep an eye out!
4. Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number. You can use this to monitor your delivery status in real time.
5. Delays & Issues
While we aim to deliver on time, delays can occasionally happen. If your order is significantly delayed or lost in transit, please contact us and we’ll help resolve the issue as quickly as possible.
6. Incorrect Address
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect addresses provided at checkout.
7. Damaged, Broken or Leaking Products
If your order arrives damaged or broken please contact us at - sales@westhazebbc.in or through our Contact Us page on our website within 48 hours of delivery.
To help us resolve the issue quickly, please send:
- Your order number
- Clear photographs/videos of the damaged product
- Photographs of the outer shipping package and packaging condition
Please do not use the product if it has arrived damaged.
Once we review the issue, we may offer a replacement or refund, depending on the nature of the damage. Products damaged during transit will be handled by West Haze on a case-by-case basis.
8. Wrong or Missing Products
If you receive a product different from what you ordered, or if an item is missing from your order, please contact us within 48 hours of delivery.
Please provide your order number and clear photographs/videos of the package and products received so that we can verify the issue.
If the error is confirmed to be from our end, we will arrange for the correct product to be sent or provide an appropriate resolution.
9. Defective Products
We take care to ensure that every West Haze product is packed and shipped in good condition. However, if you believe you have received a product with a manufacturing or packaging defect, please contact us within 48 hours of delivery.
Please share your order number along with clear photographs/videos showing the issue.
Our team will review the complaint and, if the product is confirmed to be defective, we may offer a replacement or refund, depending on the circumstances.
Please do not discard the product or packaging until the issue has been reviewed by our team.
10. Returns & Refunds
Due to the nature of our body-care products, we do not accept returns or exchanges for products that have been opened, used, or purchased by mistake/change of mind.
However, if you receive a product that is damaged, broken, defective, incorrect, or missing from your order, please contact us within 48 hours of delivery so that we can review the issue and provide an appropriate resolution.
Where a refund is approved, the refund will be processed to the original payment method used for the order. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
11. How to Raise a Complaint
To report a damaged, leaking, defective, incorrect, or missing product, please contact us within 48 hours of delivery.
Please include:
Order Number:
Name:
Issue:
Photos/Videos of the Product:
Photos/Videos of the Outer Packaging:
You can contact our customer support team at : sales@westhazebbc.in
Our support team will review your request and get back to you as soon as possible with the next steps.
Important: Please retain the product and its original packaging until your complaint has been reviewed and resolved.
Contact Us:
If you have any questions about your order or shipping, feel free to reach out to us at:
sales@westhazebbc.in